Your trust, privacy, and security are at the heart of everything we build. Learn how FetchMonie collects, protects, and uses your information while providing secure digital payment solutions.
FetchMonie is committed to processing personal information responsibly, securely, and transparently in accordance with Nigerian data protection requirements and international fintech security standards.
We provide payment gateway services, merchant processing, payment links, virtual accounts, bank transfers, card payments, wallet services, APIs and business dashboards.
We collect only information required to provide services, comply with regulations, prevent fraud and improve your experience.
FetchMonie does not sell users' personal information or trade personal data with data brokers.
FetchMonie Limited ("FetchMonie", "we", "us" or "our") respects the privacy and security of every individual whose information is processed through our payment technology platform.
This Privacy Policy explains how FetchMonie collects, uses, stores, protects, shares and manages personal information when customers, merchants, partners and users access our websites, applications, payment infrastructure and related services.
FetchMonie may provide payment gateway services, merchant payment processing, payment links, virtual accounts, bank transfers, card payments, wallet services, API integrations, business dashboards, transaction analytics, fraud prevention systems and compliance monitoring.
FetchMonie does not sell users' personal information. Personal data is used only for legitimate service delivery, security, compliance and operational purposes.
For purposes of this Privacy Policy, the following terms have the meanings described below:
This Privacy Policy applies to personal information processed through FetchMonie services including websites, mobile applications, merchant dashboards, payment links, virtual account transactions, APIs, webhooks, customer support channels and compliance processes.
It applies to individual customers, merchants, business owners, developers, payment users, partners and visitors interacting with FetchMonie's digital services.
By accessing or using FetchMonie services, you acknowledge that you have read and understood this Privacy Policy.
Acceptance of this Privacy Policy does not represent blanket consent for every processing activity. FetchMonie processes personal information based on applicable lawful grounds including contractual necessity, legal obligations, legitimate interests and consent where required.
Where consent is required, FetchMonie will request clear affirmative permission and users may withdraw consent subject to applicable legal requirements.
FetchMonie collects information directly from users, automatically through interactions with our platform, and from approved third-party sources where permitted by law.
The type of information collected depends on the services used, account type, transaction activity, security requirements and regulatory obligations.
We may collect personal details such as your full name, date of birth, nationality, photograph, signature, customer identification numbers and other information required to establish and manage your account.
Identity information may include government-issued identity documents, Bank Verification Number (BVN), National Identification Number (NIN), taxpayer information, company registration details, director information and beneficial ownership records.
We may collect your email address, telephone number, residential address, business address, authorised contact details and communication preferences.
Financial information may include bank account details, virtual account information, wallet identifiers, settlement instructions, transaction balances, fees and payment records.
We collect transaction details including payment amounts, currencies, transaction references, timestamps, merchants, beneficiaries, refunds, disputes and settlement information.
We may collect information about devices used to access FetchMonie including device type, operating system, browser, application version, device identifiers and security signals.
FetchMonie may collect IP addresses, login information, session details, network information and technical logs to protect accounts, detect fraud and improve service reliability.
We may process approximate location information derived from IP addresses or network information. Precise location data may only be collected where required for a feature or security purpose and where lawful permission exists.
FetchMonie may use cookies and analytics technologies to maintain sessions, improve platform performance, understand user behaviour, measure service reliability and prevent fraud.
We may collect information about your communication preferences, marketing consent choices, subscription status and interactions with promotional materials.
Example: When a customer pays a merchant through a FetchMonie payment link, we may process payment details, transaction references, contact information, device information and security signals required to complete and protect the payment.
FetchMonie may receive information from trusted third parties including merchants, banks, payment processors, identity verification providers, fraud intelligence providers, regulatory bodies and technology partners.
Examples of information received may include identity verification results, payment authorisation responses, transaction confirmations, account information, sanctions screening results and fraud risk indicators.
We only receive and process third-party information where there is a lawful basis for such processing. Third parties providing information to FetchMonie are expected to maintain appropriate privacy and security responsibilities.
FetchMonie processes personal information only where a valid lawful basis exists under applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023.
Used when processing is required to create accounts, process payments, provide wallets, virtual accounts, dashboards and requested services.
Used to comply with KYC, AML/CFT requirements, sanctions screening, regulatory reporting, tax obligations and lawful requests.
Used for fraud prevention, cybersecurity, service improvement, account protection and operational management.
Used for optional activities such as marketing, non-essential cookies, certain analytics and optional features.
FetchMonie processes personal information to operate secure payment services, support customers, meet regulatory obligations and protect the financial ecosystem.
FetchMonie collects Know Your Customer (KYC) and Know Your Business (KYB) information to verify identity, assess risk, prevent financial crime and comply with applicable regulations.
KYC information may include identity documents, BVN, NIN, address information, occupation, source of funds, expected transaction activity and business ownership details.
Higher-risk customers or transactions may require enhanced due diligence, additional documentation, source-of-funds verification or further identity checks.
Failure to provide required KYC information may prevent account activation, limit certain services or result in account restrictions where required by law.
Where biometric verification is used, FetchMonie or approved identity verification partners may process facial images, selfie verification, liveness checks or biometric matching results to confirm identity.
Biometric information is treated as sensitive personal data and receives enhanced protection. FetchMonie does not use biometric information for advertising purposes.
Where possible, verification partners provide verification results rather than storing unnecessary biometric information.
FetchMonie monitors transactions to maintain platform security, prevent misuse, comply with regulatory requirements and protect customers, merchants and payment partners.
Monitoring may occur before, during or after a transaction and may involve automated systems, manual reviews or a combination of both.
Transaction monitoring may result in additional verification, temporary payment delays, transaction rejection, account restrictions or compliance reviews where necessary.
FetchMonie uses multiple security technologies and processes to detect, prevent and investigate fraudulent activities.
Our fraud prevention systems may analyse transaction patterns, device information, account behaviour, IP reputation, authentication signals and payment history.
A fraud risk alert does not automatically mean fraud has occurred. It indicates that additional verification or security review may be required.
FetchMonie is committed to preventing the misuse of its services for money laundering, terrorist financing, fraud and other financial crimes.
We process information to comply with applicable Nigerian financial regulations including AML/CFT requirements, regulatory reporting obligations and lawful requests from competent authorities.
Where legally required, FetchMonie may provide information to regulators, law enforcement agencies or financial intelligence authorities.
FetchMonie may screen customers, merchants, beneficiaries, authorised users and transactions against applicable sanctions, politically exposed person (PEP) and regulatory watch lists.
Screening may involve names, dates of birth, nationality, addresses, business information and transaction details.
Potential matches may require additional review to determine whether the match relates to the relevant individual or entity.
Accounts or transactions may be delayed, restricted or reviewed where required by sanctions obligations or applicable laws.
FetchMonie processes information required to securely initiate, authenticate, route, authorise, settle and reconcile payments.
Depending on the payment method, information may be exchanged between customers, merchants, banks, payment processors, card networks and settlement partners.
Secure payment collection links for businesses.
Dedicated accounts for receiving customer payments.
Secure balance management and transaction records.
FetchMonie applies strict controls when handling payment card information. We follow data minimisation principles and aim to reduce unnecessary exposure of sensitive payment data.
FetchMonie will never request your card PIN, banking password or one-time authentication code.
FetchMonie's payment security programme is designed around Payment Card Industry Data Security Standard (PCI DSS) version 4.0 principles and applicable PCI DSS requirements.
PCI DSS provides security requirements for protecting payment card information through technical controls, secure processes and operational safeguards.
FetchMonie may use PCI DSS compliant payment processors, tokenisation solutions and secure payment components to minimise direct exposure to cardholder data.
FetchMonie maintains administrative, technical and physical safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Security is treated as an ongoing process involving prevention, detection, response and continuous improvement.
Network protection, system separation, secure configurations and controlled environments.
Role-based access, authentication controls and least privilege security principles.
Secure coding practices, testing, vulnerability management and monitoring.
While FetchMonie implements strong security protections, no digital platform can guarantee absolute security. We continuously improve our controls to manage evolving risks.
FetchMonie uses industry-recognised encryption technologies to protect sensitive information during transmission and storage.
Data transmitted through public networks is protected using secure communication protocols such as TLS or equivalent security technologies.
Sensitive information stored within FetchMonie systems may be protected using strong encryption methods, including AES-256 or equivalent security controls where appropriate.
Encryption works together with access control, monitoring, tokenisation and secure infrastructure to provide layered protection.
FetchMonie uses multi-factor authentication (MFA) to provide additional protection against unauthorised account access.
MFA requires users to verify their identity using more than one authentication factor, such as a password combined with a one-time verification code, trusted device or biometric verification where applicable.
Access to personal information within FetchMonie is limited according to job responsibilities, business requirements and security principles.
Employees, contractors and service providers receive only the access required to perform authorised tasks.
FetchMonie maintains security logs and monitoring systems to support fraud detection, system reliability, investigations and compliance requirements.
Logs may include authentication events, administrative actions, API activity, transaction events, security alerts and system errors.
Access to security logs is restricted and protected against unauthorised modification.
Personal information may be stored within FetchMonie systems and approved technology providers including cloud hosting, payment infrastructure and security service providers.
Stored information is protected using appropriate security measures including encryption, access controls, backups, monitoring and system safeguards.
Production information is not used for development or testing purposes unless appropriately protected through masking, anonymisation or other security measures.
FetchMonie may transfer personal information outside Nigeria where required to provide services, support international payments, use technology providers or maintain secure infrastructure.
Such transfers are conducted only where appropriate legal safeguards exist and where required protections are maintained.
Where international privacy laws such as GDPR apply, FetchMonie uses recognised transfer mechanisms and appropriate safeguards for international processing.
International payment processing may require information to be shared with foreign banks, payment networks or service providers involved in completing transactions.
FetchMonie retains personal information only for as long as necessary to fulfil the purpose for which it was collected, meet legal requirements, resolve disputes and maintain security protections.
| Data Type | Purpose | Retention Approach |
|---|---|---|
| Account Information | Account management and support | Duration of relationship plus required legal period |
| KYC Records | Regulatory compliance | According to applicable financial regulations |
| Transaction Records | Payments, accounting and disputes | Required statutory period |
When personal information is no longer required, FetchMonie securely deletes, anonymises or destroys information according to documented procedures.
Disposal methods depend on the type of information, storage method and security requirements.
Data deletion requests do not override legal obligations requiring FetchMonie to retain certain records for compliance, fraud prevention, accounting or regulatory purposes.
Under the Nigeria Data Protection Act (NDPA) 2023, individuals have rights regarding how their personal information is collected, used and protected.
You may request confirmation of whether FetchMonie processes your personal information and request access to such information.
You may request correction of inaccurate, incomplete or outdated personal information.
You may request deletion of information where applicable and where no legal obligation requires continued retention.
You may request limitation of processing in certain circumstances.
Where applicable, you may request your information in a structured and commonly used format.
You may object to certain processing activities or withdraw consent where processing depends on consent.
Users may also have rights relating to automated decision making, including requesting human review where applicable.
Where FetchMonie's processing activities fall within the scope of the General Data Protection Regulation (GDPR), individuals may benefit from additional privacy rights.
These rights may be subject to legal limitations, regulatory requirements and legitimate business needs.
Users may exercise their privacy rights by contacting FetchMonie's Data Protection Officer.
Requests should include enough information to identify the account, explain the request and help us locate relevant information.
Contact FetchMonie through the approved privacy channel.
We verify your identity before processing requests.
We assess the request according to applicable laws.
We provide an outcome within the required timeframe.
FetchMonie services are designed primarily for adults, businesses and individuals legally capable of entering financial agreements.
We do not knowingly collect personal information from children without appropriate legal authority, parental consent or applicable safeguards.
If a parent or guardian believes that a child's information has been provided improperly, they may contact FetchMonie for investigation and appropriate action.
FetchMonie uses cookies and similar technologies to improve website performance, maintain secure sessions, prevent fraud, remember preferences and understand how users interact with our services.
FetchMonie works with trusted third-party providers to deliver secure payment, identity verification, communication and technology services.
Third parties may act as processors, independent controllers or service providers depending on their role.
Payment partners may include banks, card networks, processors, payment switches and settlement institutions.
These partners receive information required to authorise, process, settle and investigate transactions.
FetchMonie works with banking partners to provide virtual accounts, transfers, settlements and account verification services.
Banking partners may process information according to applicable banking and regulatory requirements.
Identity verification providers help FetchMonie confirm customer identities, verify documents and support KYC/KYB compliance.
We share only information required for verification purposes and require appropriate security protections.
Analytics providers help us understand platform performance, improve user experience and identify technical issues.
Analytics information is processed responsibly and is not used by FetchMonie to sell personal information.
FetchMonie may use approved cloud infrastructure providers for hosting, storage, backups, security monitoring and service reliability.
Cloud providers are selected based on security capabilities, reliability, privacy commitments and operational requirements.
FetchMonie communicates with users to provide account information, payment updates, security notifications, customer support and important service information.
Communications may include transaction receipts, payment confirmations, security alerts, verification requests, service updates and legal notices.
Users are responsible for keeping their contact details accurate and updated.
Where permitted by law and based on appropriate consent or lawful interests, FetchMonie may send information about products, features, educational content and business updates.
Users may unsubscribe from marketing communications at any time through available opt-out methods.
FetchMonie does not sell personal information to third parties for their own marketing purposes.
Where supported, FetchMonie applications may send push notifications for transaction updates, security alerts, account activities and optional marketing messages.
Users can manage notification preferences through their device settings or application controls.
FetchMonie may use email for account verification, transaction receipts, support communication, security alerts, policy updates and marketing communications where allowed.
Users should be cautious of suspicious emails. FetchMonie will never request passwords, PINs or complete authentication codes through email.
SMS may be used for authentication codes, transaction alerts, security notifications, customer support and permitted marketing messages.
Users should never share authentication codes, passwords or sensitive banking information through SMS.
FetchMonie provides security controls, but users also play an important role in protecting their accounts.
Users and merchants must provide accurate information and ensure that they have permission to provide any personal information submitted to FetchMonie.
Users must not misuse FetchMonie services for unlawful activities, fraudulent transactions or unauthorised collection of sensitive information.
Merchants are responsible for maintaining appropriate privacy practices with their own customers.
FetchMonie maintains procedures for identifying, investigating and responding to personal data breaches.
Where required by applicable law, FetchMonie will notify relevant regulators and affected individuals within the required timeframe.
Notifications may include information about the nature of the incident, affected information, recommended protective actions and response measures.
FetchMonie's incident response process is designed to contain threats, investigate security events, restore services and protect users.
Identify and validate security incidents.
Limit impact and protect systems.
Restore secure operations.
Review and strengthen controls.
Users with privacy concerns may contact FetchMonie through the Data Protection Officer.
Complaints should include relevant details, account information, dates and the nature of the concern.
FetchMonie will investigate complaints fairly and provide a response within applicable timelines.
FetchMonie has designated a responsible privacy contact to oversee data protection practices, compliance, privacy requests and regulatory cooperation.
Email: fetchmonie@gmail.com
Subject: Data Protection Request
FetchMonie Limited is a Nigerian financial technology company providing secure digital payment solutions.
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria including applicable data protection and financial technology regulations.
Where international privacy laws apply, users may also benefit from additional protections provided by those laws.
FetchMonie may update this Privacy Policy to reflect changes in laws, technology, security practices, products or business operations.
Users are encouraged to review this Policy periodically to remain informed about how their information is protected.
This Privacy Policy is effective from 29 July 2026 and applies to personal information processed by FetchMonie from that date.
| Version | Date | Description |
|---|---|---|
| 1.0 | 29 July 2026 | Initial FetchMonie Privacy Policy release. |